• Are there any cases in which I will not be able to return any products?
- When submitting the return request after the specified time, which is 3 days from the date of receipt.
- When using the product, when it is damaged, or when it is not in the same condition that you received it.
- A product that has been tampered with or removed its serial numbers.
• Can I return the product I purchased after 3 days?
In the event of some circumstances that prevented you from returning the item within 3 days of receipt, please contact the customer service team or send a complaint through the Contact Us page on the site.
• If I want to return the product that I purchased because it was damaged, who will pay the shipping guarantee?
If you want to return the item, we guarantee that you will return it completely free of charge, and that your money paid in full will be returned to you.
• How can I get my money back on my credit card?
The refund of the paid money is done very quickly and smoothly after the receipt of the product, if you have paid the price of the product through one of the various electronic means (such as credit cards, etc.), then the paid amounts will be returned directly to your account, or you can use the returned balance with the new orders.
• The product you received was not the same as the one you ordered. How can I return it?
First of all, we apologize for this unintended error, in which case you can return the product in the same condition and send it to us, and we will immediately start procedures for returning all the money that was paid.